User Profile

To update your user's profile, view your list of tickets, threads/replies, draft KB articles or change your password, simply click on your username in the top-right of the application header. The system will then display the user profile home page:

This page will display your user's name, login, email address, date of registration, culture/locale, timezone, linked SpiraTeam login and RSS Token (also known as the API Key), avatar image and a list of the roles that your user belongs to.

Underneath this section the system will display a list of help desk tickets, draft KB articles, forum threads and thread replies that you have posted. To edit your profile, click on the 'Edit Profile' button.

Edit Profile

If you click on the "Edit Profile" button, it will bring up the following dialog:

You can update the following fields on this page:

Once you are satisfied with the changes, you can click [Update User] to commit the changes.

Change Password

If you click on the "Change Password" button you can update your password

You need to enter the old password and the new password twice. Assuming that the old password matches your current password and that the two instances of the new password match, the system will change your password.


Customers may be assigned to an organization. Refer to the Administration Document on how to create and add users to organizations.

When part of an organization, the user may be in one of three roles: