Knowledge Base Settings

This section contains all of the settings that affect the online knowledge base part of the application.

Article Categories

This page lets administrators manage the different article categories used in the KronoDesk online knowledge base. Each article in the knowledge base is assigned to one or more article category which is used to make finding information easier. Typically the article categories are associated with a particular product or service, although there may be some general categories that are product agnostic.

When you first open this page, the system will list all the article categories already in the system. You can use this page to perform the following operations: