System Settings

This section contains all of the application-wide settings that affect the entire system, rather than a specific module. The only exception is that the settings related to authentication and user management are in their own separate group "User Settings".

General Settings

The General Settings page is used to set the general application-wide settings that affect the overall application and are used to ensure that the application matches your environment. In the current version, you can specify the default language, specify the base URL, configure the folder used to store document attachments and also specify whether certain parts of the application should require a secure connection.

This page lets you specify the following values:

Enabled Sections

This section allows you to activate and deactivate different parts of the application (for example you might not want to initially make the support forums available to customers). Changes take effect immediately, and no data is lost. You can enable the sections at a later date, and still have all of your information from earlier. You are still able to adjust settings for a disabled section in Administration, but none of the changes will be visible until the section is re-enabled.

Appearance

The Appearance page is used to customize the information displayed in KronoDesk and edit the colors and theme of the application.

Theme Tab

The first tab lets you select a pre-generated theme to use or create a new theme or edit an existing theme.

screenshot-localhost-2017-02-27-08-45-49

On this tab, you can select and 'Apply' the theme you want to use for the application. Or, if you select 'Edit Selected Theme' or 'Create New Theme', you will be taken to the theme edit window:

By selecting the colors in the selection boxes, the live preview window will update to show how the actual application will work, using a sample page. Once you have your design configured, click the 'Save' button to return to the theme selection. Then, click the 'Apply Theme' button to apply the designed theme to the whole application. Do not set all colors to the same value! Your users will not be able to navigate the site.

Branding Tab

This tab is where you can specify static information relating to your company, external links and other fixed-page items.

This page lets you specify the following values:

Images:

Company Information:

Hyperlinks:

Page Texts: This is a list of links to pages that have inline editors to edit and adjust how the pages look to users viewing the pages.

Page Javascript: This allows the administrator to add some script to execute on every page. All pages will run the Javascript entered here, except for Administration pages. This would be used to enter in Analytics trackers or other SEO or ROI tracking code.

Email Configuration

This section allows you to change the settings regarding how KronoDesk sends out email notifications. There are several tabs that you contain different settings:

Email Options

This tab allows you to change some of the basic high-level email settings:

The options are:

SMTP Server

This page allows for setting up KronoDesk to communicate with your SMTP Server. The fields available and their usage are:

The options are:

Mail Templates

This tab allows you to customize the email templates that are sent out:

To modify a template, you need to select which template you wish to edit. Once you select the template, the page will reload and display the selected template. The subject line is used in all emails sent with this template -- note that some templates do not have a subject defined, and in this case the field will be hidden.

With this editor, you can link to external images, but cannot send any images as attachments.

You can modify the template to make it match your company's styles, adding colors and fonts as needed.

Outgoing data uses a Token system. You can select a token to insert using the Token button in the toolbar of the rich text editor ([T]). It will open a dialog letting you select the token to insert.

Available templates to edit are:

Custom Lists

Custom Lists at this time are used in Custom Field definitions. The main custom property list screen lists all available lists available for assignment to a custom field.

The table shows all defined custom lists and their information. The Custom List ID, the name of the list, how many selectable options it has, and then actions you can perform on the list -- Edit the Values, Remove (delete) the list, or add a new list. Lists must have a unique name.

When creating or editing a list, the following screen is displayed:

The list name and description are for identification purposes only, and are not visible to other users in the application. Each list item must have a unique name, if you try to add a duplicate or empty value, an error will be thrown. Click the 'Save' button to save your values, and use the link at top to return to the main Custom List page.

Product Definitions

Products are used throughout the system in various ways. For tickets and in the knowledge base, they are used to classify and for organization, and to help the user find information they need to help them. The screen for editing and creating products is:

The fields are used as follows:

License Details

The license details page displays the information about the installed license for the particular instance of KronoDesk® being used. The information displayed includes: the product name, the license version (e.g. v2.0.0.0), type of license in effect (x-user fixed, x-user concurrent, demonstration, enterprise, etc.), the organization that the license belongs to, the actual license key code and finally the number of agent-users concurrently logged-in. This last piece of information is useful as it helps administrators track down how many agent licenses are being used.

A sample page is illustrated below:

To change the license key used by the system (for example, if to upgrade from Trial edition to Standard edition), you do not need to reinstall KronoDesk. All you need to do is simply change the information in the organization and license key text-boxes to match the license key and organization name found in the customer area of our website (http://www.inflectra.com/CustomerArea) and click the <Update> button.

If there is an issue with the license key (e.g. a trial version that is passed its expiration date, or where the license key doesn't match the organization name) an error will be displayed describing the specific issue with the information you entered. If you are unable to get the system to work with the license key information, please contact Inflectra® customer support at: support@inflectra.com.

Event Log

The "System Event Log" administration page lets you view all of the errors, warning and other diagnostic messages that have been logged in the system:

Each event entry is displayed along with the date-time it occurred, the type of event (error, warning, information, success audit, failure audit), category (application, source code provider, data-synchronization) and the short name. To view the full details of the error or warning, click on the "View Item" button:

The popup dialog box will display the full error message log and stack trace in a moveable dialog box. This information should be provided to Inflectra customer support if you log a help desk ticket.

Remove Sample Data

This administration link is only available while the system still has sample data in it. This administration option will remove all data that was added in at installation, with the following guidelines:

This can only be run once, and cannot be undone without reinstalling the entire application, so please use with caution!

Some sample data will remain, depending on what data was added before the remove action was run. Depending on the data, there may be some foreign links in the database that will prevent some sample data from being removed.

Orphaned Documents:

In some occasions, there can be attachments stored on the system that are not deleted when their associated item is deleted. This can cause unused files to fill up the attachments storange directory. This page will show the administrator any attachments in the database that have no associated link to a ticket or KB article, or documents on the file server with no record in the database:

By clicking the 'Purge' button, the system will be cleaned of all unused files and unlinked attachments.