Skip to content

Release Notes for KronoDesk v3

Version 3.0 (January 2019)

New features

  • Customization

    • Admins can enable/disable Ticket fields. [RQ:2271]
  • Reporting

    • Ability to Generate Standard Reports [RQ:1463]
  • Ticket Details page is fast, responsive, easy to use, and intuitive

    • A journal view lets users easily see, understand, and act on all aspects of the ticket history [RQ:2268]
    • Ticket header displays clear standard information that is easy to act on [RQ:2285]
    • New sidebar shows rich information about a user, and gives access to all custom fields [RQ:2286]
    • Digital Signatures makes uses sign when workflow requires it [RQ:2287]
    • Attachments can be easily added (and subsequently managed) on a ticket [RQ:2288]
    • Incidents to SpiraTeam can be created, when applicable [RQ:2289]
    • Workflow management and field validation is easy to use and gives clear feedback to user [RQ:2290]
    • Save buttons gives clear signposts and actions to user [RQ:2294]
    • The page is responsive and usable at all screen sizes [RQ:2291]
    • Ticket Details has live reloading [RQ:2297]
    • Keyboard shortcuts make using the page quicker and possible without a mouse [RQ:2350]
    • Users can see and change cc members to a ticket [RQ:2353]
    • Employee Groups [RQ:2372]
    • Ticket Create Page: is fast, responsive, and easy to use [RQ:2355]
    • Ticket details organization roles control permissions in correct sync with workflow [RQ:2379]
    • KB articles are easier to read [RQ:2354]
    • Refactoring KB pages [RQ:2356]
    • Create API for v3.0 [RQ:2370]
    • Refactoring [RQ:2371]
    • allow admins to customize js loaded on the site [RQ:2373]
    • Add Undelete button for internal users [RQ:2388]

Bug fixes and enhancements

  • Report Types [IN:2360]
  • Ability to report on companies and users belonging to. [IN:2374]
  • Subscribed Threads widget: show last updated date instead of the date the thread was created [IN:2609]
  • Ability to have a CC list associated with a ticket [IN:2805]
  • Add print screen option to KB articles. [IN:3491]
  • Creating an incident in Spira: required custom property is not enforced. [IN:3949]
  • CSRF in Able To Reply Anything Of Any Post Without Victim Permission [IN:3965]
  • Administration -> Knowledge Base settings: various problems trying to set up categories [IN:4016]
  • Add 'User Merge' Functionality [IN:4110]
  • Implement CSP Policy on KronoDesk [IN:4157]
  • Disconnect between DataGridJ and filterHtml() function. [IN:4213]
  • Store Attachment URLs as tokens, to be translated upon display. [IN:4220]
  • When attempting to view an attachment that is not accessible, a system error is displayed. [IN:4241]
  • Upgrade from 2.0 to 2.1: error editing the sample organizations [IN:4243]
  • Documentation: add info about "Log In As User" button to the admin manual. [IN:4322]
  • Forum posts: after 24 hours, the time is 5 hours later than it should be. [IN:4323]
  • Issues with forum posts from user who has been made inactive [IN:4324]
  • XSS vulnerability submitting new ticket [IN:4469]
  • Enhancement - Add ability to print single Ticket [IN:4574]
  • System error trying to view user profile if login ends with a period [IN:4748]
  • Make the experience better when trying to create a ticket before authenticated [IN:4783]